Support

Tumble · a daily 3D puzzle game for iPhone

The usual questions

When do the levels change? At 00:00 UTC, for everyone at once, wherever you are (that is 5:30 in the morning in India). The app shows a countdown in your own time. Every player gets the same three levels, and clearing one opens the next. The Boss level stays all week.

How do tries work? Level 1 and the Boss level are unlimited. Levels 2 and 3 give free players three tries a day. You can earn more: one more try for each rewarded ad you choose to watch, and one more on Level 2 for sharing your result. Tries reset with the levels at 00:00 UTC.

What does Tumble Plus give? Unlimited tries on Levels 2 and 3, no ads, the Archive of every past day, and profile flair. It is a monthly or yearly subscription; the yearly plan may start with a 7-day free trial. Prices are shown in the App Store and in the app. Every try keeps the same rules, so nothing bought makes a level easier.

How do I cancel Plus? On your iPhone, open Settings › your name › Subscriptions › Tumble Plus. Plus stays on until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

I bought something and it is missing. In Tumble, open Settings › Restore purchases, on a device signed in to the same Apple ID you bought with. If it is still missing, email us with the date of the purchase.

I have a new phone. How do I keep my progress? Link Game Center on your old phone (in Tumble’s Settings), then sign in to Game Center with the same Apple Account on the new one and open Tumble: your player, streak and record come back. Plus and bought items come back with Restore purchases.

Do I need an account? No. Tumble makes an anonymous player for you the first time it opens, and keeps its key in your iPhone’s Keychain. There is no email or password. You pick a display name and the country you play for.

How do I delete my account? In Tumble, open Settings › Account › Delete account. Your player and everything linked to it are removed from our servers straight away. You can also email us to ask. Deleting your account does not cancel a Plus subscription; cancel that in your iPhone’s Settings first.

Someone has an offensive name. Tap their picture on a leaderboard and choose Report name. A name reported by several players is removed. You can also email us the name, and where you saw it.

I am stuck. A crate pushed into a corner can never come out, because you can push but never pull. Level 1 and the Boss level have unlimited undo, and Level 1 has hints. Level 2 allows three undos per try, and once they are gone a wedged crate ends the try. Level 3 has no undo at all: a wedged crate ends the try.

Is par really possible? Yes. Every level was solved by a program before it shipped, and par is the fewest pushes that solution needed.

Why do I need a connection? The day’s levels come from the server, and your clears are checked there so the leaderboards stay fair.

Where is my streak? It is kept with your player on our server. If you delete the app and your iPhone’s Keychain is cleared too, a new player is made; link Game Center to be able to get the old one back.

Is Tumble on iPad, Android or Mac? Not yet. It is coming to iPhone first.

Privacy and terms

What Tumble collects, and how to have it deleted, is on the privacy page. The rules for playing and for Tumble Plus are in the Terms of Use.

Contact

Email amithgc@gmail.com. Tumble is made by one person, so replies can take a day or two.